The team's queue, with triage and deadlines

This is the queue Morgan's team works from. New requests that nobody has answered yet sit at the top, each with its response clock running.

Severity, building, unit, trade, and who has it, all at a glance. Nothing gets lost in a shared inbox.

Opening a request shows what the resident reported, where it is, and the deadlines it has to meet.

Triage sets the severity and category automatically. When it isn't sure, it says so and flags the request for a person, and staff can always override it.

Acknowledging stops the response clock and tells the resident that someone is on it.

Every action lands in one history: who did what, when, and what the resident was told. That is the record a supervisor or an owner can trust.