All films

Film 1 of 8 · 1:00

A resident reports an issue

Plain-language requests from the resident app, with emergencies called out first.

Transcript

Meet Jordan, a resident at Harbourview Towers. Everything Jordan needs from the building lives in one simple app.

When something breaks, Jordan taps Report an issue. Emergencies are called out first, so nobody waits on an app when they should call nine one one.

Jordan picks what kind of problem it is, and where it is.

Then describes it in plain words. No codes to look up, no categories to guess.

Jordan says whether staff can come in when nobody's home, and whether there are pets to know about.

One tap sends it. Signalmont's AI triage reads the request, sets its severity, and routes it to the right person with a response deadline.

From here, Jordan can follow every step, from acknowledged, to scheduled, to fixed, without a single phone call to the office.